This Refund Policy explains when a payment may be returned after an eligible order cancellation, return, failed delivery, duplicate charge, or verified payment issue.
Refund eligibility
A refund may be approved when an order is cancelled before dispatch, a prepaid item cannot be supplied, an accepted return is received, or a payment was charged but the order was not created.
Refund method and timing
Approved refunds are normally returned to the original payment method. Bank, card, mobile financial service, or payment-gateway processing time may vary. Wallet refunds, where offered, may appear sooner.
Non-refundable items
Delivery charges, service fees, used items, damaged items caused by misuse, and products marked non-returnable may not be refundable unless required by law or the original order was incorrect or defective.
How to request a refund
- Open the relevant order from your customer dashboard.
- Submit the available return, cancellation, or support request with evidence.
- Keep the product and packaging until the request is reviewed.
- Follow any pickup, inspection, or return instructions provided.
Refund approval depends on order status, product condition, seller policy, and verification of the request.